Question 1

What file formats do you accept for printing?

Accepted Answer

We accept PDF, AI (Adobe Illustrator), EPS, PSD, and high-resolution JPG/PNG files for all printing projects. PDF is our preferred format for the best print quality and color accuracy. All files should be in CMYK color mode (not RGB) with a minimum resolution of 300 DPI for print-ready artwork. Fonts should be outlined or embedded to ensure consistent rendering.

Question 2

What is your typical turnaround time for printing orders?

Accepted Answer

Standard turnaround time is 5-7 business days for most printing and packaging products. We also offer expedited rush services with 24-48 hour delivery options for urgent orders. Turnaround times begin once your artwork is approved and payment is received. Bulk orders or custom finishes may require additional time, which we'll discuss before production begins.

Question 3

What are your minimum order quantities?

Accepted Answer

Minimum order quantities vary by product type. Most printing items start at 50-100 pieces, while packaging boxes typically have higher minimums of 250-500 units. We accommodate both small businesses and large volume orders. Contact us for specific minimum quantities for business cards, flyers, brochures, custom boxes, and other products.

Question 4

Do you offer graphic design services?

Accepted Answer

Yes, we offer professional graphic design consultations and full design services. Our experienced design team can help you create eye-catching, brand-consistent designs for business cards, marketing materials, product packaging, and more. We work with you to ensure your designs align with your brand identity and printing requirements. Design fees vary based on project complexity.

Question 5

Do you ship internationally, and what are your shipping costs?

Accepted Answer

Yes, we ship worldwide to most countries. Shipping costs and delivery times vary by location and order size. We offer competitive shipping rates calculated at checkout based on package weight and destination. All orders are shipped using tracked shipping services to ensure safe delivery of your printed materials.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and purchase orders for established business accounts with approved credit terms. Payment is typically required before production begins unless you have an approved credit account. For large orders, we may offer payment plans or milestone-based payment options.

Question 7

Can I see a proof before my order is printed?

Accepted Answer

Absolutely! We provide digital PDF proofs for all orders at no extra charge. For color-critical projects, physical proofs can be arranged for an additional fee. We won't proceed with printing until you approve the proof. You'll have the opportunity to request revisions if needed. Once approved, we'll begin production immediately.

Question 8

Do you offer eco-friendly or sustainable printing options?

Accepted Answer

Yes! We're committed to sustainable printing practices. We offer recycled paper stocks, FSC-certified materials, vegetable-based inks, and eco-friendly packaging options. Many of our products are available with sustainable alternatives that maintain high quality while reducing environmental impact. Ask about our eco-friendly options when placing your order.

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